Bram (driver at Beter Bed): "When Covid entered our premises, we didn't know anything yet; Uden was the 'hotbed' of the Netherlands. Of course there was fear for our health; we see about ten to twelve customers a day. And there was uncertainty; could we deliver safely and would customers still want us on the floor to assemble the beds? In the absence of guidelines from RIVM at the time, we used our common sense and consulted a lot with customers. Anyone who wanted to assemble their own bed got a discount. A solution for our customer, but challenging for the planning. We were sometimes finished hours earlier."
"I'm very happy that our work continued. Eight weeks after the stores closed, it got quieter; our delivery time is six to eight weeks. But what I get energy from - the contact with the customers - remained. Admittedly in a different way and to a lesser extent, but at least I didn't have to sit behind a laptop at my kitchen table. As soon as the stores opened, it was madness all over again. Consumers had more to spend because of vacations that didn't happen, and some had been waiting a long time for a store visit because of the closure. So run, stand still and be flexible. I have met very few dissatisfied customers. It is also just how you yourself deal with the situation, of course. Giving a smile means receiving one. Positive feedback - be it in the form of a smile, be it in the form of a positive review - has motivated me recently. There was doubt and uncertainty then; we managed to keep the customer happy."